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Pension Advice Questions

Free to enquire. We are an introducer, not an adviser. Important information

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What does Pensions Advice UK actually do?
We are an introducer. We connect people who have questions about their pensions with FCA-authorised financial advisers who can give regulated advice based on your circumstances. We do not provide financial advice ourselves, we do not charge you for the introduction, and any fees for advice are explained to you directly by the authorised firm before you proceed. If your only goal is to track down old pensions rather than get advice, a dedicated tracing service such as Pension Pie can do that for you.
How do I find a pension I think I have lost?
Over a working life it is very easy to lose track of pensions when you change jobs or move home. The most straightforward way to find them is to use a pension tracing service, which does the searching and chasing for you. We recommend Pension Pie, a dedicated, non-advisory pension tracing service that locates your old pensions and tells you what you have and where it is held. Once you know what you have, you can decide whether you want regulated advice on what to do next.
Should I pay for pension tracing, or is it free?
The government’s Pension Tracing Service is free, but it is important to understand what it does: it gives you contact details for pension schemes, then leaves you to contact each provider yourself, prove your identity and chase the information. For one pension that may be manageable. For several, across employers who may have merged, renamed or closed, it can become a long and frustrating job. A paid service such as Pension Pie does the work for you – the searching, the chasing and the confirming – and tells you what you actually have. Many people decide the time saved and the certainty are well worth a fixed fee, especially when the pensions found are often worth far more than the cost. You can find out more about how it works at tracing.pensionpie.com.
How much does pension tracing cost?
A dedicated tracing service charges a fixed fee to find your pensions for you, rather than taking a percentage of anything found. Pension Pie sets out its pricing clearly before you start, so there are no surprises. Given that the average lost pension pot runs into thousands of pounds, most people find a fixed tracing fee is modest by comparison. See tracing.pensionpie.com for current pricing and how the service works.
What happens after my pensions are traced?
Once you know what pensions you have and where they are held, you have a clear picture to work from. Some people are happy to leave things as they are; others want to bring scattered pots together or plan for retirement. If you want regulated advice at that point, we can introduce you to an FCA-authorised adviser – see our page on pension transfer and consolidation advice. Tracing itself, through Pension Pie, does not involve advice – it simply finds your pensions.
How much does pension advice cost?
It depends on how you are charged and how complex your situation is. Ongoing advice is commonly around 0.5% to 1% of your pot a year, while one-off advice such as arranging a transfer is often a fixed fee. We explain the different charging models, show real cost ranges, and provide a calculator so you can see what charges cost over time on our pension advice charges page. Whichever adviser you are introduced to must set out their charges clearly, in pounds as well as percentages, before you agree to anything.
Are financial advisers paid commission?
Not for pension and investment advice – commission on that was banned in the UK some years ago. Advisers are paid through charges they agree with you and explain up front. If pension advice is ever presented to you as free, you are most likely dealing with a salesperson rather than a regulated adviser. You can read more about how advisers charge on our pension advice charges page.
Should I combine or transfer my pensions?
Bringing several pensions together can make them easier to manage and may reduce charges, but it is not right for everyone – some older pensions hold valuable guarantees that would be lost on transfer. It is a decision that benefits from regulated advice. We explain the pros, cons and what to watch for on our pension transfer and consolidation advice page. If you first need to find the pensions you want to combine, Pension Pie can trace them for you.
Can I transfer a final salary (defined benefit) pension?
Sometimes, but it is rarely the right move, and where the transfer value is more than £30,000 you are required by law to take regulated advice first. A guaranteed income for life is valuable and giving it up suits very few people. An FCA-authorised adviser can assess whether it makes sense in your case – more on our transfer and consolidation page.
How do I take money from my pension when I retire?
From age 55 (rising to 57 from April 2028) you can usually start taking money from a defined contribution pension, normally up to 25% tax-free. The main options are an annuity, drawdown, taking lump sums, or a blend – and the right choice depends on your circumstances, because most of these decisions cannot be undone. We explain each option on our how to take your pension page. Free, impartial guidance is also available from the government’s Pension Wise service via MoneyHelper.
Can I afford to retire?
That depends not just on the size of your pension but on how long it needs to last and the income you want. Many people who could comfortably retire hold off simply because they are not sure their money will last. A clear retirement income plan can turn that uncertainty into an answer. We cover this on our can I afford to retire page, and can introduce you to an adviser who can build a plan around your circumstances.
Will my pension be taxed when I die?
From 6 April 2027, most unused pension funds are due to count towards your estate for inheritance tax for the first time – a significant change that many people are unaware of. Whether any tax is due depends on the size of your estate and your circumstances. We explain the change and what it could mean on our pensions and inheritance tax page. Pensions Advice UK does not provide tax advice.
How can I reduce inheritance tax for my family?
Inheritance tax is charged at 40% above your tax-free allowances, but with planning it can often be reduced and sometimes removed – through gift allowances, the seven-year rule, spousal transfers, trusts and other reliefs. The simple allowances are straightforward; the larger savings usually need professional advice to get right. We explain the main options and provide an inheritance tax estimator on our inheritance tax planning page. Pensions Advice UK does not provide tax advice and acts solely as an introducer.
Is my pension safe, and is the adviser regulated?
Any advice or recommendation you receive will be provided by a firm authorised and regulated by the Financial Conduct Authority. You can check any firm or adviser on the FCA Register. Pensions Advice UK is not authorised by the FCA and does not give advice – we act solely as an introducer to authorised firms, who are responsible for the advice and services they provide.
What does it cost to enquire through Pensions Advice UK?
Nothing. Submitting an enquiry and being introduced to an adviser is free. If you go on to take advice, the authorised firm will explain its charges to you in full before you decide to proceed – you are never committed to anything by making an enquiry. If you only want to find old pensions, Pension Pie offers a dedicated tracing service with clear, fixed pricing.
I have lost pensions and want advice too - where do I start?
A sensible order is to find out what you have first, then decide whether you want advice. Start by tracing your old pensions with Pension Pie so you have a complete picture. Once you know what you hold, if you would like regulated advice on combining them, planning your retirement income or reducing tax, we can introduce you to an FCA-authorised adviser. That way the advice is based on your full position, not a partial one.

Pension tracing is provided by Pension Pie, a dedicated non-advisory tracing service. For regulated advice, we can introduce you to an FCA-authorised adviser – book a call.

NOTE: (We do not provide financial advice. We act solely as an introducer)

More questions

How do you trace a pension ?

Tracing a lost or forgotten pension in the UK can be a complex and time-consuming process, especially if you don’t have all the necessary information. However, there are steps you can take to try and locate your pension, including contacting your former employer, checking your paperwork, and contacting pension providers directly.

You can use the Pension Tracing Service that is offered through Pensions Advice UK; our team take the hassle out of finding your pension. But you will still need to supply who you worked for and where possible, any old paperwork or pension company names.

The UK government offer a free pension tracing service offered by the UK government.

This service can help you locate lost or forgotten pensions by providing you with contact details for your pension provider. However, it is not that straightforward to use this service It’s just a way to help you track down any pension savings you may have.

If you’re still having difficulty tracing your pension, seeking professional advice from a financial advisor or pension specialist may be beneficial. But often, they will not trace the pension unless you have other pension savings that they can take over and manage. Or they will charge you a fee to carry out the pension trace.

Regardless of the method you choose, taking the time to locate your lost pension can have significant long-term benefits for your financial well-being.

How do you choose the right financial adviser?

Choosing the right financial advisor can be a critical decision for your financial well-being, and it’s important to take the time to make an informed choice. Here are some tips to help you choose the right financial advisor for you:

  • Research and compare: Do your research and compare different financial advisors, their experience, credentials, and fees. You can use online resources, referrals from friends and family, or professional associations to find potential advisors.
  • Understand their services and fees: Make sure you understand the services offered by the financial advisor and their fees before you sign up. Some advisors charge a percentage of the assets they manage, while others charge a flat fee or hourly rate.
  • Credentials and experience: Look for a financial advisor who has the necessary credentials and experience to help you achieve your financial goals. Some common credentials include Certified Financial Planner (CFP) and Chartered Financial Analyst (CFA).
  • Ask for references: Ask the advisor for references and check them to get an idea of their track record and the level of service they provide.
  • Communication and trust: Choose an advisor who communicates well and listens to your needs, goals, and concerns. Building trust and a good working relationship with your advisor is essential for long-term success.
  • Understand their approach: Make sure you understand the advisor’s investment approach and philosophy. Do they take a passive or active approach? Do they invest in individual stocks or mutual funds? Make sure their approach aligns with your goals and risk tolerance.

Overall, choosing the right financial advisor is a personal decision based on your needs and goals. Take the time to research and compare potential advisors and make sure you understand their services, fees, credentials, and approach before you make a decision.

Here at Pensions Advice UK we make sure that all the advisers we recommend have the right credentials an dare fully authorised and qualified. Why not utilise our service today to get the advice you need.

What fee does a typical financial adviser charge in the UK?

The fee charged by a financial adviser can vary widely depending on several factors, including the adviser’s experience, the complexity of the services provided, the number of assets being managed, and the geographic location.

Some advisers charge a percentage of the assets under management (AUM), typically ranging from 0.5% to 2% per year. Others may charge a flat fee for specific services, such as creating a financial plan or providing investment advice.

The average fee for a financial adviser in the UK is around 1% of AUM per year, but it’s important to note that this is just an average and actual fee can vary widely. It’s important to discuss fees upfront with any potential adviser and ensure that you understand exactly what services you will be receiving for the fee charged.

What is a Defined Benefit Pension Scheme?

A UK based defined benefit pension is a pension plan in which the amount of pension you receive is based on a formula that takes into account your salary and length of service.

Under this plan, the employer guarantees a specific amount of retirement benefit to the employee upon retirement, regardless of how the underlying investments perform. The amount of the benefit is usually calculated as a percentage of the employee’s salary at the time of retirement, multiplied by the number of years of service with the company.

The employer is responsible for funding the plan and making the necessary contributions to ensure that the plan can meet its obligations to pay benefits to retirees. Because of the guarantee provided to the employee, defined benefit pensions are often considered more secure and predictable than other types of retirement plans.

In the UK, most defined benefit pensions are subject to regulation by the Pensions Regulator, which sets standards for funding, investment, and governance of these plans. Additionally, the Pension Protection Fund (PPF) was established to provide a safety net for members of defined benefit pension plans in the event that their employer becomes insolvent and the plan is unable to pay its obligations.

What is a Defined Contribution Pension Savings

A UK Defined Contribution (DC) pension is a type of pension plan in which the amount of money an employee contributes is invested to build up a retirement fund.

Under this plan, the employee, and often the employer, makes contributions to the pension plan on a regular basis. The money is then invested in a range of assets, such as stocks, bonds, and mutual funds, with the goal of generating a return that will grow the retirement fund over time.

The final value of the pension fund will depend on the amount of money contributed, the investment performance of the plan, and the charges and fees deducted by the plan provider. At retirement, the pension fund can be used to purchase an annuity, which provides a guaranteed income for life, or withdrawn as a lump sum or in stages, subject to certain tax rules.

Unlike a defined benefit pension, the amount of retirement income you will receive from a defined contribution pension is not guaranteed and will depend on a variety of factors, including investment performance and annuity rates at the time of retirement.

In the UK, DC pensions are subject to regulation by the Financial Conduct Authority (FCA) and the Pensions Regulator, which set standards for investment, governance, and disclosure to ensure that individuals can make informed decisions about their retirement savings.

What happens to my Pension Savings When I die?

IN 2015 new rules came into force governing the way you can access your pension funds and what happens to those funds when you die. Most pension schemes provide some form of death benefit prior to your retirement and your pension beneficiary should contact the government pension advice service

Dependent on the type of pension, will depend on what happens to your funds, therefore it is really important to get qualified advice from an adviser who can then give you a clear understanding of what will happen, and importantly how to mitigate any implications that may be financial damaging in the event of your death .

  • Get professional advice.
  • Make sure you have a Will set up by a professional.
Can Access My Pension Funds Under 55 years old?

You can’t normally access funds in a pension until you are 55 and this is moving to 57 in 2028! You can then get 25% tax free and the rest you access is then taxable. Pension and tax rules change, so it is really important to take financial advice from a qualified professional.

Can I manage my own pension?

One of the most popular types of Self Investment Pension – Is a SIPP – you can manage your own investments in your pension pot yourself. You can open a SIPP as well as any other person or work pension. If you use a SIPP you can include investments that may not be available through your existing pensions.

How do I know if my Adviser is Independent

You can check on the FCA web site if an adviser is independent or not. The FCA web site is always a good place to go to check if the advice you are getting is independent.

Do I need to get Pension Advice By Law?

There is a simple threshold of £30k – if your pension is less than this you have the option of not taking advice. However, if your pension is worth over £30k the government say that you need to take professional advice. This is to protect you and provide you with assurances that everything is done properly. Even if your pension is less than £30k in value – We would still suggest speaking to an adviser, they can help you to prepare for retirement or maximise the value of your pension fund and prepare for unforeseen events in your like.

How do I take money from my pension?

This can be done using a qualified pension adviser. Every time you take money from your pension the fund gets smaller, and you could be liable to tax. So by taking qualified advice you can understand the best way to do this AND importantly what impact your drawdown will have!

Can bring all my pensions together into one place?

The simple answer is yes. However, it is important to understand what you might be loosing/gaining and how best to go about this.

If you have multiple pensions that you currently contribute to, or that have lapsed from previous employment, or pensions you have set up and not maintained, or you have old SERPS that you opted out of years ago!

Our specialist qualified pension consolidation advisors will track down and get you accurate valuations of ALL your funds.

*It is crucial to get qualified advice (ALL Pensions Advice UK Advisors ARE qualified specialists) before embarking on combining your pension funds…For example, many people are unaware that they could loose some benefits that existing pension plans provide by combining the pension incorrectly.

How do I improve my retirement income?

By combining your pension funds and getting professional managed funds they are more likely to improve your pension income, after all thats why you speak to a Pension adviser. You can improve your overall retirement income potential.

Also, use our Pension Tracing Service and we will help you find the pensions and then you can utilise them for your retirement!

You can make further contributions, but you need to understand the tax implications and what the best way of making further contribution is.

How do I find out how much my pension is worth?

We can carry out a thorough pension tracing investigation, we can get an accurate value of how much ALL your pensions are worth. Once we have the right information, our specialist qualified pension advisers will help you to utilise the funds in the way that works best for you.

How can I Find My Pension?

we can go back many years and find pensions that you had lost touch with. Pension savings that you may have thought were small due to the amount you contributed, but in lots of cases these funds may have grown significantly and be worth much more than you think!

I have transferred my defined benefit pension was it the right thing to do?

IF you have already taken advice and transferred a defined benefit pension, you may be entitled to compensation as you will have lost some of the “hidden” benefits you should have received. We would therefore encourage you to speak to our specialist legal team who can advise you. If you have lost out, either knowingly or un-knowingly, you may be entitled to significant compensation and restorative redress.

What options are available to me?

Understanding ALL your options is vital in making the right decision. It is important to get qualified advice and find out your options and the choices you have.

IS Defined Benefit Pensions a specialist advice area?

Companies advising you on your pension must be regulated by the Financial Conduct Authority (FCA) and individuals within the firm hold the relevant defined benefit pension qualifications and expertise.

Is my company pension scheme still “Gold Plated”?

Defined benefit pension schemes were regarded as ‘Gold Plated’. They provided generous guaranteed benefits and a secure income for life. As such, defined benefit pensions were regarded as ‘the best you could possibly get’. But in some cases this has changed or is not as clear.

Want to talk it through?

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